Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Rekvo platform and website at rekvo.io ("Service"), provided by [COMPANY NAME] Limited, a company incorporated in England and Wales under company number [COMPANIES HOUSE REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS, UK] ("Rekvo", "we", "us", "our").

By registering for an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have the authority to bind that entity.

2. Eligibility and Account Registration

The Service is intended for businesses and professionals. By registering, you confirm that you are at least 18 years of age and are using the Service for business purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@rekvo.io if you suspect unauthorised access.

3. Subscription Plans and Payment

Rekvo offers the following subscription tiers, as described at rekvo.io/pricing:

• Free — limited access for evaluation, no credit card required
• Starter — entry-level paid plan, $79/month
• Team — collaborative plan, $149/month, with 14-day free trial
• Business — high-volume plan, $499/month, with 14-day free trial
• Enterprise — custom plan — contact hello@rekvo.io

Paid subscriptions are billed in advance on a monthly basis. All payments are processed securely by Stripe, Inc. Subscriptions auto-renew at the end of each billing period. You may cancel auto-renewal at any time from Account Settings. Fees are non-refundable except where required by law.

We may change subscription prices with at least 30 days' written notice to your registered email. Continued use after the effective date constitutes acceptance of the new price.

4. Free Trial

Certain plans are offered with a 14-day free trial. At the end of the trial, your account automatically converts to the Free plan unless you subscribe. We will remind you by email before the trial ends.

5. Acceptable Use

You agree not to use the Service to:

• Upload or distribute content that is unlawful, discriminatory, or that violates third-party rights
• Process candidate data without a lawful basis under applicable data protection law
• Make hiring decisions that violate applicable employment or anti-discrimination law
• Attempt to gain unauthorised access to the Service or other customers' data
• Reverse engineer, decompile, or extract the source code or algorithms of the Service
• Use automated scripts or bots to scrape or extract data from the Service
• Resell or sublicense access to the Service without our prior written consent
• Upload malware or any other malicious code

6. Customer Obligations Regarding Candidate Data

You are solely responsible for ensuring you have a valid lawful basis under UK GDPR, EU GDPR, and any other applicable data protection legislation to upload, store, and process candidate personal data within the Service. You are also responsible for ensuring your privacy notices to candidates accurately disclose that their data may be processed by AI-powered third-party service providers.

You must not upload special category data (health data, biometric data, data revealing racial or ethnic origin, political opinions, religious beliefs, or sexual orientation) about candidates unless you have a specific lawful basis and have assessed the associated risks.

7. AI Features — Disclaimer

AI outputs produced by the Service (including candidate match scores, ranked shortlists, interview questions, job description suggestions, and comparison reports) are advisory in nature only. They do not constitute professional HR, legal, or employment advice.

You must independently review all AI outputs before acting on them. You are solely responsible for all employment and hiring decisions made using the Service. AI matching scores reflect statistical relevance and are not a guarantee of candidate suitability. You are responsible for applying appropriate human oversight to ensure your hiring processes remain fair and lawful.

We do not use your Customer Data to train, fine-tune, or improve AI models.

8. Intellectual Property

The Service and its software, design, and algorithms are owned by or licensed to Rekvo. You retain ownership of all Customer Data you upload. AI-generated outputs produced using your Customer Data belong to you.

9. Data Processing Agreement

When you upload candidate data to Rekvo, you act as the Data Controller and Rekvo acts as your Data Processor under Article 28 UK/EU GDPR. Rekvo processes Customer Data only on your instruction, solely to provide the Service.

We will:

• Process Customer Data only on your documented instructions
• Implement appropriate technical and organisational security measures
• Assist you in meeting your obligations regarding data subject rights requests
• Notify you without undue delay (within 72 hours) of any security incident involving Customer Data
• Delete or return Customer Data at termination of the Service
• Notify you of intended sub-processor changes with at least 14 days' notice

Sub-processors are listed in our Privacy Policy.

10. Confidentiality

Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties or use it outside the purposes of this agreement.

11. Warranties and Disclaimers

We warrant that we have the right to provide the Service, and that we will provide it with reasonable skill and care in compliance with applicable law. Except as stated, the Service is provided"as is" without warranty of any kind. We do not warrant that AI outputs will be accurate, complete, or fit for any particular purpose.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

12. Limitation of Liability

Our total aggregate liability to you shall not exceed the greater of: (a) the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim, or (b) £100.

We shall not be liable for any loss of profits, revenue, business, data, or any indirect or consequential losses.

13. Term and Termination

You may terminate your subscription at any time by cancelling in Account Settings. Termination is effective at the end of the current billing period.

We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay amounts due, or if continued provision of the Service would expose us to legal liability.

On termination, Customer Data is retained for 30 days for you to export, then permanently deleted. You are responsible for exporting your data before termination takes effect.

14. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these Terms.

15. Changes to These Terms

We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

[COMPANY NAME] Limited
[REGISTERED ADDRESS]
England and Wales

General: hello@rekvo.io
Legal notices: legal@rekvo.io
Support: support@rekvo.io